Frequently Asked Questions

In order to verify your account, you need to go through the KYC procedure. To find out what documents you need to upload, please contact the customer support.

It’s not a code, it’s a bonus. All you have to do is sign up and make a deposit to receive your bonus. The bonus amount will be credited to your account automatically.

Yes, you may alter the currency and do so quickly and simply since each customer has the option to exchange it for all of the supported currencies. If you wish to change it, select your preferred currency in your profile. Please keep in mind that you can only request payment in the currency of a certain wallet.

All deposits will be processed almost immediately. If something is wrong you should reach out to the customer support.

Yes, is open today. It is open 24 hours a day, 7 days a week. So you can play whenever you want.

Yes, Joo Casino slots are real. They are powered by some of the world’s leading software providers, so you can be sure that they offer a great gaming experience.

Yes, Joo Casino bonuses are safe. They are licensed and regulated by the Malta Gaming Authority, which ensures that they meet the highest standards in terms of fairness and safety. So you can be sure that your money is in good hands at Joo Casino.