Frequently Asked Questions
How can I verify my account and what documents do I need to upload?
In order to verify your account, you need to go through the KYC procedure. To find out what documents you need to upload, please contact the customer support.
What is a Joo Casino bonus code?
It’s not a code, it’s a bonus. All you have to do is sign up and make a deposit to receive your bonus. The bonus amount will be credited to your account automatically.
Is it possible to change the currency and how can I do that?
Yes, you may alter the currency and do so quickly and simply since each customer has the option to exchange it for all of the supported currencies. If you wish to change it, select your preferred currency in your profile. Please keep in mind that you can only request payment in the currency of a certain wallet.
How fast will my deposit be credited to my account?
All deposits will be processed almost immediately. If something is wrong you should reach out to the customer support.
Is Joo Casino open today?
Yes, Joo Casino is open today. It is open 24 hours a day, 7 days a week. So you can play whenever you want.
Are Joo Casino slots real?
Yes, Joo Casino slots are real. They are powered by some of the world’s leading software providers, so you can be sure that they offer a great gaming experience.
Are Joo Casino bonuses safe?
Yes, Joo Casino bonuses are safe. They are licensed and regulated by the Malta Gaming Authority, which ensures that they meet the highest standards in terms of fairness and safety. So you can be sure that your money is in good hands at Joo Casino.